eInvolveTerms of Service

These Terms are a contract between you and eInvolve. In-product rules (fees, Partner, refunds) apply as shown in the app and on /info.

• You must accept these Terms to use the platform as a registered user.
• We may update these Terms; the posted version applies unless we state a later effective date.
• The Privacy Policy explains personal data. Feature copy on /info matches current fees and Partner rules; if copy and these Terms ever conflict on a fee, the in-product checkout total controls that payment.
• If you use eInvolve for a business, you confirm you can bind that entity.

You must be able to form a contract and follow the laws that apply to what you list or buy.

• You must be at least 18 (or the age of majority where you live, if higher).
• Keep email and profile accurate. Sign-in uses email codes and, optionally, Google sign-in.
• You may not use eInvolve if the law or a prior suspension bars you.
• Providers are responsible for licenses, taxes, and regulated offerings in their jurisdiction.
• Physical (non-digital) purchases are limited to the same country as the provider. Digital items can be bought across countries. In-person Counter orders at the venue are not blocked by that country rule.

You are responsible for your login, your workspaces (entities), and who you invite.

• Protect access to your email (OTP) and any Google sign-in. Tell us if you think the account is compromised.
• Roles (including Operator and Producer) only get the permissions you assign. Do not share logins.
• We may suspend accounts that look compromised, fraudulent, or in breach of these Terms.
• You can export data or schedule deletion in Settings → Privacy. Some records remain as the Privacy Policy describes.
• Google Calendar in Settings → Integrations is optional and separate from Google sign-in. Google’s terms apply to Google’s products. Calendar use is described in the Privacy Policy.

eInvolve hosts customers and providers. Unless we say otherwise, we are not the seller of a provider’s listing.

• Providers control listings, prices, stock (when enabled), availability, and fulfillment. Only items in offering mode appear in public search. Selling through checkout requires a connected Stripe account.
• Item types include products, services, quotes, courses, rentals, events and tickets, jobs, and curricula. Services and jobs are not sold through Stripe checkout; jobs and curricula use the application flow.
• Customers must review options (including variant attributes) before paying. Cart address is the address used at checkout for non-digital items.
• The purchase contract is between customer and provider. eInvolve provides the platform, payment rails, and tools (chat, calendar, assets).
• In-person Counter (comanda): ordering from a table QR requires a logged-in customer. Walk-ins can be taken by staff. Each order is paid separately; there is no combined table bill in the product today.
• Orders may use confirmation codes or QR for handover or entry, as the listing configures.
• We do not guarantee quality, safety, legality, or accuracy of user listings, chat, or files.

Bookings live on the eInvolve calendar. Google Calendar sync is optional.

• Availability and events in eInvolve are the source the product uses for slots and reminders.
• If you connect Google Calendar, a server sync can copy qualifying eInvolve events to the calendar you selected, and can read that calendar to keep availability aligned.
• AI tools and future chat or WhatsApp bots do not call Google APIs. They would only create eInvolve events; sync to Google, if enabled, is the same trigger as a booking you create in the app. Messaging bots that book automatically are not live yet.
• Google may show an unverified-app screen until OAuth verification completes. That is Google’s process, not a substitute for these Terms.

Marketplace fees and optional subscriptions are separate.

• Sales through Stripe Connect: eInvolve takes 5% of the sale as a platform fee. Stripe’s processing fees are extra and set by Stripe.
• Partner is optional. You choose a monthly amount (minimum $1). Partner can add storage (baseline 10 GB for everyone; Partner bonus at $0.20 per GB of that monthly amount), higher search priority more often (everyone still appears in search), and Partner-only AI quotas shown in Settings. Ads are not live; Partner ad-free applies when ads launch.
• Affiliate commissions come from the provider’s proceeds on referred orders. They do not reduce the 5% platform fee.
• Prices and quotas in checkout and Settings control that charge. We may change list prices with notice where the law requires it.
• Discounts and coupons apply only as the product validates at checkout.

Card, Pix, and payouts run on Stripe. You must follow Stripe’s terms.

• Providers complete Stripe Connect in Settings before payouts. Customers pay through Stripe Checkout (or methods we enable there).
• eInvolve calculates totals, shipping, discounts, and the platform fee. Shipping is a separate line when the order is not on-site.
• Failed payments, chargebacks, and disputes follow Stripe plus our review. We may delay or hold payouts for fraud or legal holds.
• You must not ask buyers to pay off-platform to skip the 5% fee or Stripe.

Refunds use the in-app request workflow after a payment has been recorded.

• Customers may request a refund on paid orders. Providers approve or reject in the product. Listing cancellation policy still applies where the product enforces it.
• Approved amounts go back through Stripe and cannot exceed the remaining paid balance on that line after earlier refunds.
• eInvolve is not required to pay refunds outside that workflow, except where the law says otherwise.
• Chargebacks may reverse payouts even after an in-app refund decision.

Use eInvolve lawfully. Do not defraud users or the platform.

• No illegal listings or content; no IP or privacy violations.
• No fake ratings, search manipulation, or off-platform payment to avoid fees.
• No scraping or automated access that harms the service, except as we allow in writing.
• No impersonation, spam, malware, or harassment in chat, WhatsApp, or listings.
• Do not upload content you cannot license. Secret notes are for your data; do not use them to hide illegal material.

You keep rights in what you upload. You grant eInvolve the license needed to host and show it.

• That license covers listings, images, courses, tickets, chat, and files, including showing them to the other party to a deal.
• You confirm you have the rights to everything you upload.
• We may remove content that breaks these Terms or the law. Automated moderation may delay or reject posts.
• eInvolve marks and software stay ours. Secret-note plaintext is yours; we never hold it, so we cannot produce it for you later.
• AI features may process eInvolve content you submit to them (photos, résumés, chat) using third-party AI providers (currently OpenAI, xAI Grok, and Google Gemini). They do not process Google Workspace API data. Output can be wrong; you remain responsible for listings and employment decisions.

The platform is provided “as is” and “as available” to the fullest extent the law allows.

• We do not promise unbroken, error-free, or fully secure service.
• We are not liable for user content, Stripe, Google, WhatsApp, maps, or other processors, or events outside our reasonable control.
• Google Calendar sync depends on Google and on a correct connection. Optional location checks depend on the device and the venue’s settings.
• Where a disclaimer is not allowed, our liability is limited to the maximum the law permits.

We may suspend or close access for breach, fraud, or to protect users.

• You may stop using eInvolve and request deletion, subject to open orders, payouts, and legal holds.
• Closing the account does not cancel money already owed, Stripe disputes, or Partner charges already billed for that period.
• Fee, disclaimer, and liability terms survive termination.
• We give notice when we reasonably can; fraud and safety may require an immediate block.

These Terms follow the law that applies to eInvolve’s operating entity and to you as a consumer, without conflict-of-law rules that would point elsewhere.

• Contact support before formal proceedings when you can.
• Where allowed, courts designated by eInvolve have exclusive jurisdiction, unless mandatory consumer law gives you another forum.
• If one clause fails, the rest still apply.
• These Terms are the whole agreement on use of eInvolve, replacing earlier oral or written deals on the same subject.